Delivery and Returns
Where do we ship to?
We currently ship to the following countries from our website:
- United Kingdom
- United States
Unfortunately, we currently do not ship to Europe from our website, due to EU tax changes in July 2021. If you are in a European country, or anywhere not covered above, please visit our Etsy store, from which we ship worldwide.
Processing times vary for different products. This is due to some items being custom made or made to order. For full details of processing times, please see individual items.
In general processing times for categories are as follows:
- Cards, Mugs, Harness collection – dispatched within 1-2 business day
- Dog Accessories and Bandanas – dispatched within 3-5 business days
- Made to Order items – dispatched within 3-5 business days
Most items are sent via Royal Mail Second Class. The delivery aim by Royal Mail is 2-3 working days from dispatch.
USA, Canada and Australia
Cards will be sent via Standard International Mail – this is an untracked service but is very reliable. The delivery estimate for this service is 5 – 7 business days.
All other items will be sent via Tracked International Mail. The delivery estimate for this service is 5 – 7 business days.
If you need an item for a specific date and are unsure it will arrive in time, please do not hesitate to contact us. We will aim to meet your requirements where possible.
The following items can’t be returned or exchanged
- Custom or personalised orders
- Digital downloads
- Items on sale
Condition of return
If you have any problems with your order, please just get in touch with us. We’re friendly and will do our upmost to help you.